The mind behind the best minds

AI for Customer Engagement

How Loomi works

is a platform that reinvents CRM and search through the lens of AI.

It knows what to do at the moment of intent, reaches the customer everywhere they are, and gets measurably smarter with each interaction.

Data & Signals

The only platform that unifies warehouse and CDP data with live behavioral signals — and activates on all of it in milliseconds with the power of an in-memory database.

17 Native Channels

More native channels than any platform, from email and SMS to site search, web, and conversational shopping. Built in, not bolted on.

Hybrid Intelligence, Governed Execution

LLM reasoning, proprietary ML pipelines, and training data work in sync so each send, search, and recommendation is smarter than the last.

Data (customer data, product catalog, business context, behavioral events, cross-channel signals, real-time intent) flows into Loomi Signals, which decide in real time and activate across Loomi Channels and Loomi Connect. Every result feeds back, so the system keeps learning.

Where Loomi fits into your stack

Loomi Is 1 Platform With 3 Ways To Activate

Your teams are in control. Marketing, search, recommendations, email, journeys, and more — all powered natively by Loomi.

→ Email
→ Search
→ SMS
→ Ads
→ Mobile
→ Web

What Loomi does

Loomi Makes Customer Engagement Personal

It uses real-time signals and decisioning to adapt the channels your customers engage with — site, search, email, SMS, ads, and more — so every customer sees the products and content they care about most.